GENERAL CONDITIONS OF USE

IDENTIFICATION DATA

Domain name: mundozeta.com
Trade name: MUNDOZETA
Company name: KHALID EL MOUSSAOUI
NIF: 01629761G
Registered office: KAPELLENWEG, 3 5462 SIGLISTORF, ARGAU
Phone: 900525666
E-mail: info@muindozeta.com

GENERAL CONDITIONS OF USE

These General Conditions regulate the use (including mere access) to the website, including the content and services made available on it. Any person (“User”) who accesses the portal https://mundozeta.com agrees to be bound by the General Conditions in force at any given time.

Access and/or use of this website confers the status of User upon the person who does so, and who accepts, from this moment on, fully and without reservation, the legal provisions established therein, these General Conditions of Use, as well as any specific conditions that may complement it, in relation to certain services and content of the website.

In this way, the user undertakes to use the website, its services and content without contravening current legislation, good faith, public order, the legal notice of this website and its General Conditions of Use.

The use of the website for the following purposes is prohibited:

  • Illegal or harmful or which, in any way, may cause damage or prevent its normal operation;
  • Disseminate content or propaganda of a racist, xenophobic, illegal pornographic nature, in support of terrorism or in violation of human rights;
  • Cause damage to the physical and logical systems of the company that created the website, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage;
  • The User must properly safeguard the “Username” and “Password” provided to him/her by Zeta World., as well as identifying and enabling elements for access to the different services offered on the Website, undertaking not to transfer their use or allow access to them by third parties, assuming responsibility for any damages that may arise from improper use of the same. It is recommended that strong and complex passwords be used so that they are not easily intelligible. Likewise, the use of alphabetical and numeric characters for the password is recommended. The User shall be liable for the costs and damages caused by the use of the Services by any third party who uses his/her password(s) and user name(s) for this purpose due to careless use or loss of the same by the User.
  • The User must especially refrain from carrying out any act contrary to the rules that regulate the protection of personal data, the market and consumers, Intellectual Property, tax regulations, and the honor, privacy and image and good name of persons or entities.
  • The User is prohibited from deleting, evading or manipulating the “copyright” and other identifying data of the rights of Zeta World. or their owners incorporated into the Contents, as well as the technical protection devices and any information mechanisms that the Contents may contain.
  • Attempting to access and, where applicable, use the email accounts of other users and modify or manipulate their messages.

In this way, Zeta World. reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or security or that, in its opinion, are not suitable for publication, as well as to deny or withdraw access to its Web Site.

In any case, Zeta World. will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

Regarding the contents of this site, it is prohibited:

  • Its reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owner.
  • Any violation of the rights of the provider or the legitimate owner.

Intellectual and industrial property rights

Through these General Conditions no intellectual or industrial property rights are transferred over the portal. https://mundozeta.com/ nor on any of its constituent elements.

The user acknowledges and accepts that the entire website, including, but not limited to, text, images, designs, software, content (including structure, selection, arrangement and presentation thereof), audiovisual material and graphics, is protected by trademarks, copyrights and other registered legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

In the event that a user or third party considers that there has been a violation of their legitimate intellectual property rights due to the introduction of certain content on the Web, they must notify this circumstance to Zeta World., indicating:

  • Personal data of the interested party who is the owner of the rights that have allegedly been infringed, or indicate the representation with which he or she acts in the event that the claim is submitted by a third party other than the interested party.
  • Indicate the content protected by intellectual property rights and its location on the Web, the accreditation of the intellectual property rights indicated and an express declaration in which the interested party assumes responsibility for the veracity of the information provided in the notification. In this case, it will be modified or deleted if required with due accreditation.

External links

The portal page https://mundozeta.com/ may provide links to other websites and content owned by third parties. The sole purpose of the links is to provide the User with the possibility of accessing such sites and learning about their products or services, although Zeta World. is not responsible in any case for the results that may arise for the User by accessing said links. Zeta World. does not guarantee or assume responsibility for the content contained on said web pages.

The User who intends to establish any technical link device from his website to the portal https://mundozeta.com/ You must obtain prior written authorization from Zeta World. The establishment of the link does not imply in any case the acceptance or approval by Zeta World.of its contents, services or privacy policies.

Other conditions of use

This site and the ownership of the content belong to Zeta World., with registered office at PASEO DE LA UNESCO, 6, 2A – CP 01015 VITORIA-GASTEIZ (ARABA ALAVA)

It is strictly prohibited to carry out, without the prior consent of Zeta World., any manipulation or alteration of this website, not being Zeta World. responsible for such alteration or manipulation by third parties.

Disclaimer of warranties and liability

The Provider does not provide any guarantee nor is it responsible, in any case, for damages of any kind that may arise due to:

  • Illegal, negligent, fraudulent or contrary use to these legal notices and General Conditions of Use;
  • The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website;
  • The provider shall not be liable under any circumstances for any damages that may arise from the illegal or improper use of this website.

Zeta World. shall not be liable, under any circumstances, for damages of any kind that may be caused by elements beyond its control, including but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all necessary and available technological measures within its reach to prevent this.

Modifications

Zeta World. reserves the right to make any changes it deems appropriate to its portal without prior notice, and may change, delete or add content and services provided through it, as well as the way in which they are presented or located on its portal, which at all times will not harm users who have been consumers of the published services.

Applicable law and jurisdiction

In general, the relations between Zeta World. with the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction.

Dispute Resolution

Online dispute resolution for consumer matters pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage


Conditions of sale

Shipping

Delivery times range from 24 to 72 hours. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible.

Delivery times will depend on the availability of each product, which is indicated on each and every product offered.

An order will be considered delivered when the delivery receipt is signed by the customer. Within the following 2 days, the professional customer or distributor must verify the products upon receipt and present any objections that may exist, with the legally established deadline applying to consumers and users.

Special delivery services

In the case of requesting delivery of material on Saturday, the shipping costs will be of a special nature and the amount thereof will be detailed for acceptance by the client prior to confirmation of any order.

This service has certain restrictions and conditions:

  • Maximum order weight: 15 Kg.
  • Deliveries will be made according to the service conditions of the corresponding transport agency with delivery on Saturday.
  • Service area: Peninsular Spain.

These same conditions will apply in cases where the customer selects the EXPRESS Delivery option.

Delay in delivery

In the event of failure to comply with the agreed delivery period, the compensation to be paid will consist of the return of the postage paid by the customer, provided that they have been paid.

Failure to comply with the delivery deadline will not be considered to be caused by absence or change of address of the recipient, unknown recipient or address, non-payment of postage, requests or refunds, closure for vacation, late delivery on a second delivery attempt, force majeure or fortuitous event and other causes not attributable to the transport company.

Transport incidents

The professional client or distributor will have 2 days from delivery to check the integrity of all the components of the order and to verify that everything that should be included in the included products is included, with the legally established period applying to consumers and users.

After these 2 days for professionals or distributors, the shipment will be considered accepted and claims for defects or errors with the shipment will not be accepted.

If the packaging is in poor condition, the deadline for notifying us is 24 hours.

If you receive a product damaged during transport, it is advisable to contact us within the first 24 hours so that we can file a claim with the transport company. It is also advisable to notify the transport company.

Return conditions

Returns will only be accepted for unopened material in perfect condition, as delivered, within 14 calendar days of receipt, which must be communicated in writing, with shipping costs borne by the professional client or distributor, and without costs for the final consumer or user.

Regarding returns from professionals or distributors, these will be processed as commercial returns, since there is no law regulating return rights between companies, and these procedures are regulated according to the conditions of Mundo Zeta.

Regarding returns from professionals or distributors, returns of the following products will not be accepted:

  • Those that have a broken factory security seal.
  • Products considered high volume.
  • Digital Licenses.
  • Software that requires activation to operate.

Regarding consumer or user refunds, Mundo Zeta will refund the sums paid by the consumer and user without withholding any expenses. The refund of these sums must be made within 14 calendar days from the date on which the consumer and user was informed of the decision to withdraw from the contract.

These conditions do not invalidate the right to warranty or exchange defective products. Mundo Zeta reserves the right to refuse a return if any anomaly is detected in the returned product.

Once the merchandise has been received and verified to be in perfect condition, the refund will be processed. Said refund will be made using the same payment method that the customer used at the time of purchase. In the case of returns of products with a gift or promotion, a complete return (complete pack or item + gift) will be required in order to proceed with the refund.

Warranties

The warranty period for all products will be determined by each manufacturer. You can consult this information at any time in the My Account / Warranty Management / RMA section.

The warranty does not cover defects caused by incorrect use of the product and/or handling of the product other than that necessary to establish its nature, characteristics or operation. The following are therefore excluded from the warranty:

  • Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use.
  • Products modified or repaired by the customer or any other person
  • Incorrect software/hardware configuration, by the client, of a computer, component or peripheral.
  • Incorrect software/hardware configuration or equipment failure caused by a component added by the customer.
  • Computer virus infection, by the client, in computers, hard drives or diskettes containing drivers or additional software.

Validity

These conditions will come into force on 01/01/2022.

In any case, the existing conditions published at the time of purchase will apply to the customer.

Any variation of these conditions will be published prior to their entry into force.